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Jaffajoe97's avatar
Jaffajoe97
Joining in
2 months ago

Help with changing mobile number attached to my account.

I'm trying to change the phone number registered to my account but it seems impossible. I've tried calling and it's automated and not helpful and just ends the call. It says to ring 150 from a virgin phone but I don't have a virgin phone. Can someone please advise on how to update this as I have a technician coming out and he has the wrong number.

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  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Jaffajoe97 thanks for posting although we're sorry to hear of the concerns you've raised here.

    In order for us to look into this further, please let me send you a PM so we can assist with this. 

    Expect the PM to arrive shortly and respond directly when you can!
    Many thanks