I was sold Virgin over the phone , and promised a £50 referral fee for being a student. I never received that nor a single bill. I that was 15 months ago for a 12 month contract.
I have no way of accessing the account to cancel or even understand the bill, it keeps going up and no one can help me. I can’t access anything via post as I have moved address. The only information I have ever received from Virgin is by post.
Thanks for reaching out to us Tobias1111, and a very warm welcome to our Community Forums!
Sorry to hear of the difficulty faced when trying to discuss your account.
Can you please confirm what it is you're attempting to do with the account?
If this is a cancellation, you may be best placed to send a letter to our head office to request this is completed for you.
Please send the letter, confirming your full name, address of where the services were installed and a forwarding address to Complaints, Virgin Media, Sunderland, SR43 4AA
Thanks
David_Bn
Yes that is what I need to do , to cancel, what other information should be included to prove it is me? Thanks
All you'd need to do is address a letter from your self and provide the account details.
Alternatively, if we were to send you a PM would you have any details we could use to locate the account and try to assist?
Regards
Nathan
