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smj89's avatar
smj89
Just joined
6 hours ago

HELP! Former customer wanting to clear outstanding balance

Hi

I am a former virgin mobile and virgin media customer.

There is an outstanding balance showing on my credit file as a missed payment. Not a clue why or whether it is mobile or media? All equipment was returned and bills paid.

Customer service can not help as they can't gain access to the account - I don't remember passwords etc as it was in 2021!

This is extremely frustrating as I will pay any money which is owed and it's having a negative impact on my score but nobody seems to know how I can pay it.

Any help is greatly appreciated.

Thank you.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 hours ago

    Hi smj89 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues you are facing with an outstanding balance. Whilst we would like to assist you part of that assistance does require Data Protection to be passed, we would advise to find all information that you can ready for when we ask these questions of you in a private message. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina