Forum Discussion

Soupset's avatar
Soupset
On our wavelength
2 years ago

Help- I have renewed my contract but virgin say I haven’t

My contract was due for renewal. Last night, I signed in online and was offered a new contract at a reduced price. I accepted this and continued through to confirm. I have screen shots confirming tha...
Soupset's avatar
Soupset
On our wavelength
2 years ago

Are you waiting for deadlock email to take to the ombudsman? 

Sickofthis1's avatar
Sickofthis1
Tuning in
2 years ago

I'm waiting for a response and only raised the issue today.  I'm not going to buckle this time though 

  • Soupset's avatar
    Soupset
    On our wavelength
    2 years ago

    No, pls don’t give in.  You are closer to your contract offer than I am, they offered me almost double what the new contract price was! 
    I think it’s worth complaining to OFCOM as well as Virgin are already under investigation by them for making it difficult for customers to cancel their contracts and not dealing with customer complaints properly. 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi Sickofthis1

    Thank you for your response. 

    Did you receive a contract summary or any communication from us regarding the new deal and the new price?

    Please pop back to us when you can. 

    • Sickofthis1's avatar
      Sickofthis1
      Tuning in
      2 years ago

      Yes Vikki_M I received both pre-contract documents and also the contract summary 

       

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for getting back to us,

        Whilst we don't deal with contract agreements from this platform, so we can ensure the information is correct I've dropped you a PM.

        The message will appear within the envelope icon.

        Regards,