Forum Discussion

Soupset's avatar
Soupset
On our wavelength
2 years ago

Help- I have renewed my contract but virgin say I haven’t

My contract was due for renewal. Last night, I signed in online and was offered a new contract at a reduced price. I accepted this and continued through to confirm. I have screen shots confirming tha...
Polly15's avatar
Polly15
Tuning in
2 years ago

This is the problem I've been having. Is there a way for us all to link to solve this together? @Soupset @timbs32 @Rammstein94 

Paul_DN's avatar
Paul_DN
Forum Team
2 years ago

Hi Polly15,

Thank you for reaching out to us, Sorry to hear you have had the same issue with an offered package, how and when was the offer given and did you receive a pre contract agreement?

Regards

Paul.

 

  • Polly15's avatar
    Polly15
    Tuning in
    2 years ago

    I arranged it online back in August and yes, I have the contract documents.