This is a warning to others to not renew your contract this way. I had the same issue. These early online renewals are not being actioned. I complained to outbound retentions and they knew of this issue and said they were trying out a new way for people to renew their contract but there were technical issues. They will not honour the price that I received to renew online. Scumbags.
Hi Rammstein94 & timbs32
We can see that the forum team have been assisting you from other threads with these issues. We will continue to assist you from there.
Kind regards
This surely can’t be legal. If they don’t honour the confirmed contract surely this is a breach of contract? I am so sorry to hear you have a similar issue, hope that it gets sorted out.
