Help - split from partner
Hi,
I split up from my partner in March 2023 by moving out of the address we shared. Most financial situations were able to be resolved in the months after. When trying to transfer the VM broadband account to his name VM told me this could only happen by us being on the phone at the same time which was not possible. The early termination charges were onerous at the time so I allowed the account to continue with my ex paying the monthly charges.
Although my email address (gmail) is on the account I received no further correspondance until a few days ago when I got a call and message saying that payments had stopped, a payment had been missed, and a late payment charge applied. I am no longer in contact with my ex, in fact he has no blocked all means of doing so. It seems unlikely that any equipment could be safely retrieved as he would be unlikely to co-operate.
I cannot access my account online and after several fruitless attempts at getting help by phone this is now extremely distressing. I value my credit score and do not want to see it damaged at all.
Surely after a difficult break up this situation is not unusual? Help please.