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lottyengland's avatar
lottyengland
Just joined
16 days ago

Help - split from partner

Hi,

I split up from my partner in March 2023 by moving out of the address we shared.  Most financial situations were able to be resolved in the months after.  When trying to transfer the VM broadband account to his name VM told me this could only happen by us being on the phone at the same time which was not possible.  The early termination charges were onerous at the time so I allowed the account to continue with my ex paying the monthly charges.

Although my email address (gmail) is on the account I received no further correspondance until a few days ago when I got a call and message saying that payments had stopped, a payment had been missed, and a late payment charge applied.  I am no longer in contact with my ex, in fact he has no blocked all means of doing so.  It seems unlikely that any equipment could be safely retrieved as he would be unlikely to co-operate.

I cannot access my account online and after several fruitless attempts at getting help by phone this is now extremely distressing.  I value my credit score and do not want to see it damaged at all.

Surely after a difficult break up this situation is not unusual?  Help please.

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    16 days ago

    Thanks for reaching out to us lottyengland, and a very warm welcome to you!

    Sorry to hear of the ending of your relationship and the issue at hand in relation to potential damage to your credit score, with the account remaining in your name and under the jurisdiction of your ex-partner.

    We would need to advise that when leaving an account in the hands of a 3rd party user, you as the account holder would run the risk of an event like this happening.

    Ideally, upon leaving the property, you would have been best placed to either make a payment to Virgin Media for the early disconnection, or arranged a house move with Virgin Media with the services - from the address you were leaving, to the address you were then moving into.

    Transfer of ownership of an account is no longer an option and has not been since approximately 2020.

    I'd be happy to look into the account for you to see what the current state of the account is, and assist where possible, but in circumstances of this nature, the business may not be able to amend your credit report.

    Check out the envelope in the top right hand corner for a private message from me

    Thanks,

    David_Bn

    • lottyengland's avatar
      lottyengland
      Just joined
      16 days ago

      I will PM but I hope Virgin will take a sympathetic stance in the circumstances of an unpleasant break up when moving back to my parents, so house move of services possible and now I have no idea where the equipment is.

      Ending the contract early seemed to be significantly expensive at the time.  No contact has come from VM in the meantime re the end of the contract term or immediately after the payment was missed.  No bills, nothing.