Having Trouble Viewing My Subscription Details in “Manage Account”

Hi Virgin Media community,

I’m Mark Pousee, and recently I’ve been trying to check my cable subscription details online, but something strange is happening: when I log into Manage Account, the “Subscription” section doesn’t load correctly. It either stays blank, shows an error message, or times out completely after a few seconds.

Here's what’s going on:

• I’ve tried accessing it from both desktop and mobile and even switched browsers (Chrome and Firefox) but the issue persists.
• Cleared my browser cache and cookies.
• Disabled ad-blockers and browser extensions, just in case they were interfering.
• Tried again on both Wi-Fi and mobile data with no difference.

I can still pay my bill and see my account balance, but viewing detailed subscription info is what fails. It’s impacting my ability to manage upgrades, review usage, or check my contract details.

Has anyone experienced something similar? Any workaround suggestions or known fixes like using a specific browser, adjusting account settings, or monthly resets would be really helpful.

Thanks a lot!
Mark Pousee