Have I made an order?
On Tuesday I tried to sign up for broadband at a house we’re about to move into. I received the pre-contract documents and have heard nothing since. It’s almost impossible to contact anyone as everything treats you as if you’re an existing customer. Got through to the sales team on the phone who took my details again but I’ve still not received any confirmation and I’m none the wiser as to whether I’ve actually signed up for anything. At this point I’ve spent the best part of 2 hours just giving details with no confirmations of literally anything.
I’ve quite literally never been through such a bizarre and obscure process for anything. Is this normal? Do I need to do anything else? Is this a sign of what’s to come and should I just stop while I can?
