Have I got a new contract?
Last Wednesday I attempted to renew my contract (which expires on 31/01/25) online.
I received pre-contract details and accepted the offer online.
I got an email from the webteam with a summary of the order (ref. XS1000344482)
However, I have not received a contract via email, nor have the details on my account page changed.
So, given my past experience with Virgin Media losing orders, I would like to know whether my contract has actually been renewed?
Thank you,
Trevor
Hi trevorshackleto,
Thanks for coming back to us on this one. As these offers are online exclusive, the Sales or Customer Services team won't have visibility of them or be able to apply them.
As it's been over 14 days, we can take a look at the account to see why the order has failed though. In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,