Have I been mis-sold?
Some months ago I had someone from VM knock on my door, said I could get high speed fibre in my area, my existing provider wasn’t updating the infrastructure in my area, the speeds were abysmal, and VM was cheaper by £10PM. No brainer. I was told that my early leaving fee would be covered by VM. Perfect!
Skip forward, I’ve moved over to VM, 2 VM bills paid, called up to speak about the early leaving fees, told to wait 45 days!??
called again and was told to email my final bill over to an email address that pinged the email back at me!
I began a web chat and re-explained the situation, was told to live chat with someone on WhatsApp, I sent a message and the owner of the account messaged me back straight away to say they weren’t VM and they’ve had hundreds of people messaging them about their VM accounts. What the hell is going on! Where do I send my final bill? Everyone I speak to can’t help, if I can get to speak to someone, I would just like to send my final bill in, which I have now paid myself because I was on the verge of being threatened with legal action from my previous provider. Do any of you lovely people have any idea??
