Forum Discussion

cavebt's avatar
cavebt
Joining in
3 months ago

Has Anyone Renegotiated Twice?

About 18 months ago, I cancelled my contract as the prices were going up. A few days later, the calls started. First from India or wherever and then the more times I said "no" eventually to the UK where someone offered me a very good deal.

Recently, they announced the prices were going up again so I cancelled. However, I haven't had any calls from them.

Does this only work once or should I expect more calls as the cancellation date draws closer?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    3 months ago

    Hello cavebt.

    Thanks for your first post and welcome to our community.
    The calls made by our outbound retentions team can be random and cannot be guaranteed.

    However, saying that I can have a look from here to see if we've any better deals for you.

    If you don't mind, I will need to send you a private message to pass security. 
    If you can check your logo at the top right of your screen that would be great. 
    Gareth_L