Forum Discussion

djr_uk's avatar
djr_uk
Up to speed
11 months ago

Had a renewal email- some questions

Hi all,

i have a loyalty bonus at the moment but got this email 

"It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, we’re giving you an exclusive price when you renew.

You can browse, work, stream, and game just like you do now, and keep enjoying all your Virgin Media benefits, too.

Not only that, but you’ll get peace of mind that your package price will stay the same until 31st March 2025. Monthly price will increase each April from April 2025 by RPI +3.9%."

It doesn't mention anythng about my loyalty discount continuing? Can anyone confirm this or not? i assume not. Cost of living means after 24 years of telewest and virgin media i am actually looking for value of money this time...

i know for a fact TNT Sports won't be included anymore is it reduced however for people on bigger packages or the same price for all? How much is it? I watch WWE (dont judge me) and it moves to netflix january so only need a bit longer...

  • Hi djr_uk 

    Welcome back to our community forums and we are glad to hear you are interested in renewing with us. We want to best help. Did the email specify a package price/ offer? Was there a link to follow? You can find out all you need to know about TNT sports here https://www.virginmedia.com/tv/channels/sports

    If you need clarity on the package deals available to you, please let us know and we will be happy to assist.

    Thanks,

  • Hi there! Nope it doesnt mention a price or package at all. so i'm wondering if it keeps my loyalty bonus for the 18 months or not? All it says is "Sign in to My Virgin Media now to check out your exclusive renewal offers. Forgotten your details? Don’t worry, we can help with that too."

    i sign in and can't see anything....

    Any help would be most appreciated!

     
    • Martin_N's avatar
      Martin_N
      Forum Team

      Thank you for that information. Can you confirm the date your discount started?

      ^Martin

  • hi thanks for the reply. i think it was 18 months previous from august 2024 as my bill says this:

    Additional discount that ends on 31 August 2024
    + Ultimate bundle offer - 18 month saving, ends on 31 August 2024
    + You're receiving a 3 discount. If you change your package you may lose this
    discount which will end on 31 August 2024

    thanks for any advice

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)

      Hey djr_uk,

       With this it does seem that your deals are the full 18 months, with this sometimes the renewal email can come slightly early but with this the best deals often come within the last 60 days of you contract, with this if you give it till this time and check again it may prompt through the website, otherwise check via our website here.

      Joe

  • Hi all,

    i've now got my offer. I'm currently paying £79 and it'll go up to £81 with this new deal for 18 months. However i've got some issues

    1) TNT Sports is no longer included. Thats a bummer. So if i wanted that the contract would be £20 more than i'm currently paying. It doesnt make me want to re-up till August as i'm currently getting TNT Sports. How long is this offer available?

    2) I currently have 3 v6 boxes. On my new potential contract all it says "Virgin TV 360" so am i going from having 3 boxes to just 1 box? Additional boxes are usually an extra five quid? So with TNT and this it would be an additional thirty quid a month?

    Finally do i need to move to tv360? can't i just stay on v6 software? My mum is elderly and has lots of recordings!

    Thank you for any info/advice you can provide

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey djr_uk, thank you for reaching out and I am sorry to hear this.

      The TNT offer could end any day really.

      All boxes if due an upgrade are moved onto the 360 which has many improvements.

      You can read up about the 360 boxes here

  • Broadband Installation

    Virgin TV 360

    Kids Pick

    Sky Sports HD

    Sky Sports & Cinema HD

    Mega TV

    Phone Line Rental

    Anytime chatter

    M500 Gig1 Fibre Broadband
    Main services total
    £40.00*
    Current monthly price from month 19
    £115.00*
    Virgin Media add-ons

    Sky Sports SD

    Sky Cinema UHD

    WiFi Max
    Add-ons total
    £38.00
    (30 day rolling contract)
    Virgin Media monthly total
    £77.00*
    Current monthly price from month 19
    £152.00*

    ----------------------------------------------------------------

    this email i keep getting isn't helpful and i'm desperate to try and speak to someone and tried contacting people then i submitted a complaint as i was told to. got one email and asked if the complaint could be closed so i said no. havent heard back in over a month.

    i currently have 3 v6 boxes. my new offer just says "tv 360" is this offer for one box or for my 3 current boxes? I'm also being quoted for broadband installation? i have broadband already and been with virgin media for nearly a quarter of a century.

    Things were very good when you had issues but i only seem to get answers here now....is anyone able to look into my complaint? Am i due a call which i requested? Haven't heard in over a month. is anyone able to look into my renewal offer and find out about the box situation? i'd really like to keep my v6 boxes but it doesnt appear to be an option

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      Hi djr_uk

      Thanks for your recent post regarding an email received. 

      We're sorry to hear there's been some confusing regarding this new offer.

      Was this offer seen online via our public website?

      Or was this available to you when logged into your personal online My Virgin Media account?

      Please pop back to us when you can.