Forum Discussion

Benzan's avatar
Benzan
Joining in
2 years ago

Got my equipment but not my welcome pack and account number

We wanted to cancel our service and return the equipment within 14 days. But we dont know our account number as the equipment did not come with a welcome pack. 

2 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Have you activated the service to "test" it - or has nothing ever been switched on ?

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Benzan,

    Thanks for posting and welcome to our community 🙂

    So I can help with this one I've popped you over a private message to get a few more details from you.

    Alex_Rm