Forum Discussion

david40ni's avatar
david40ni
Tuning in
7 months ago

Got email address updated but dont have account id to sign up to my virgin. No Welcome email

The equipment is due to arrive on Saturday.
However, second-line support said they couldn't resend my welcome email, which would have included my Virgin account number and other details. Would someone here be able to advise me on them? My email address was incorrect, but I had it updated to the correct one.

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  • Akua_A's avatar
    Akua_A
    Forum Team (Retired)
    7 months ago

    Hi David, 

    Welcome to our service and our forums. Sorry to hear there was an error with your account and that you did not receive your welcome email. We want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,