Hi,
I've spoken to someone on the phone (finally) and have given my 30-day notice, this time I was told I wouldn't be charged anything, though I was told I'd have to return my equipment which is fine, but I was also told that I'd have to return my old Hub 3 (which was upgraded to Hub 5 last year) I told the customer service person that I no longer have the Hub 3, at which point he advised that I would be charged £40 for not returning it... really?
So I went through my email archives and I have a copy of an email sent to me from Virgin back in August last year asking if they could recycle my old hub, it was a request not a demand, but I'd already got rid of it by then, and at the bottom of the email it states "If you've already sent your hub back or no longer have it. Please ignore this email." no mention of any charge for not returning it.
So if Virgin demand I return the Hub 3 that I no longer have and try to charge me for not returning it...well.. good luck with that one.
When I phoned up earlier today I was told the cheapest price they could give me was £63 a month (up from my current £36) but when I spoke to someone at retentions tonight after finally deciding to just give my 30-day notice, he managed to get the price down to £43 a month, now why couldn't the first person I spoke to get the price that low? - It doesn't make sense.
It doesn't matter anyway, I've signed up to BRSK 1GB Fibre for £30 a month for 24-months, free equipment, free installation, I got to chose my own install date and time (earliest was even tomorrow) and I'm getting a £75 Amazon voucher in 30 days, couldn't be more pleased.
I've not had much trouble with the Virgin connection during my contract but the constant price rises, conflicting information from different customer service people, lack of discounts/recontract deals for loyal customers and now trying to charge me for not returning an old hub that they never demanded I return in the first place, I've had enough.