Forum Discussion

emilybrad's avatar
emilybrad
Just joined
7 months ago

Get in touch with Service Desk

My overdue bill has restricted my account, therefore I wanted to let you know. This limitation prevents me from reaching a live representative when I dial 150 or the 0345 number; instead, I get an automated payment line. Who are you to avoid communicating with your current clientele, Virgin?
  • Megan_L's avatar
    Megan_L
    Forum Team
    7 months ago

    Hi EmilyBrad,

    Thanks for posting on our Community Forums, sorry to hear you're struggling to pay your bill via the phoneline!

    If you need to pay your bill quickly, here's a link where you can Pay Online. Once payment has been processed for an overdue amount, your services will be restored within 24 hours.

    Or if that's not what you're looking to do, then please explain further so we can help. 

    Thanks,

    Meg