Forum Discussion

daley110's avatar
daley110
On our wavelength
2 months ago

Fuming like you will not believe

i have to let you all know about this

i have been with Virgin since the NTLworld/blueyonder days -

Two years back my son worked for Virgin and got "mates rates" so the account my wife and I had had to be closed as the account holders name was my sons.

When my son left Virgin, we had to switch back - no problem it stayed in his name and we got a package - this package has recently expired, and upon looking at the bills we have paid 14 months for three boxes whilst having only two - after calling VM (and on the call for 1 &1/2 hrs.') I was told this 3rd box was part of the package and not separately billed - which is quite clever any sneaky by VM as the package is not individually priced - so I can t really argue that  - although I know extra boxes are extra cost - that's my first point.

Second point is the ridiculous renewal cost of over £30 more per month! I nearly fell off my chair - they even quoted £17 more on another quote with half the current broadband speed 

Nearly 30 years of custom and the treatment is absolutely outrageous.

I'm off to Community fiber and Watchdog.

  • goslow's avatar
    goslow
    Alessandro Volta
    2 months ago

    High renewal prices for long-term customers has been a regular topic of complaint on here.

    If the VM renewal price/package is not acceptable to you then you are doing the right thing by switching.

    If you go the route of managing the cancellation yourself and give 30 days notice (rather than OTS) you may get a call back from VM with a better offer if you have marketing options on in MVM.

    As you have discovered, VM's pricing is 'dynamic' so, if you do get a call back offer, the offer is ony likely to last as long as the phone call. Having comparable competitor pricing already to hand will help you to know if any future VM offer is any good or not.

  • Molly_T's avatar
    Molly_T
    Forum Team
    31 days ago

    Hi Daley110 👋 Welcome back to the community forum, thanks for posting! 

    Sorry to hear this feedback about your experience changing package, that you are not feeling valued as a long-term customer and are considering leaving. We should have a range of deals available for you to consider as an existing customer, which the team will have run through with you in your most recent contact. 

    Sadly we don't offer support with package changes generally via this platform as they are best done in real time via one of our direct contact methods below; (such as Social Media, Webchat, Phone or WhatsApp.)

     💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp:  07803089684. 

    As you are considering leaving, you may find some helpful information here 👉 https://www.virginmedia.com/help/leaving/ . If you have any other specific questions or concerns, please let us know! Wishing you all the best. 🌞