Believe I have been billed incorrectly, cannot access my account
I recently added a booster to my package, was told it would take my monthly bill from £37.99 to £44.99, that’s fine. I receive my bill and it lists my package as £44.99, with an extra charge of £12.
I go to log into my account to view the bill breakdown, and the site tells me that my email or password is incorrect. I obviously know that my email is correct, as I’ve been receiving emails there, so I send a reset link to that email, wait ten minutes, and nothing comes through. Checked the junk/spam, not there either. I try this about 5 more times over the course of an hour, I receive nothing.
Then I tried calling the number for existing customers, when it asks for my memorable word. I’m not entirely sure what it was, but there would’ve only been a few options of things I would pick. Try all of them, none work. I need to speak to a real person because clearly something has gone wrong with my account, I have tried every way I can think of to get back in and nothing is working. Any help?