I signed up last week to broadband and tv package, I want to add extra tv box and thought I could do it on the app. Nothing seems to work, the advisors on phone can’t do it and no one replies via the WhatsApp method. Been with sky for 20 years and beginning to regret hoping virgin. The app/website constantly says oops! When I do manage to log in it says I’m a secondary account holder and cannot access anything! Any advice?
Remember you have a 14 day cooling off period…. AFAIK the Forum staff don’t deal with package changes here. You will need to phone CS and speak to an agent.
Hi Smudger72
Welcome to our forums and thank you for your first post. Sorry to hear you are having issues when trying to make amendments to your current package. We want to do our best to help from here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
