I received an email this afternoon offering free TNT sports for the remainder of my contract in view of Eurosport no longer broadcasting from the end of Feb. To activate, I was advised to add via my 360 box. The box wouldn't let me do this and told me to contact customer services which I did, only to be subjected to numerous attempts to upsell and change my package and being told they couldn't do this! I now face loss of Eurosport and no ability to get TNT without paying!!! Has anyone else experienced this?

I'm having a very similar experience. Got the same email yesterday. Went to my box to activate per the email but decided to call just before I did as the screen showed that I was agreeing to an additional £18 per month. I wanted to check that the credit indicated in the email would be applied afterwards. Then the current saga began...Spoke to a lady who didn't know what I was talking about. She went off to check... She then came back and said there was nothing on her system about this offer and started to upsell for a further 18 month deal - not a bad deal to be fair! I explained that I wasn't on for a new deal but just seeking confirmation that my account would be credited with the £18 per month after I activated. She went off to check... She came back to confirm that as a regular viewer of Eurosport I was indeed eligible for a credit. She then said she could add a credit of £17 per month if I gave her the go ahead. I said I didn't want to do that because the offer is full credit of £18 and I couldn't understand why she wasn't able to confirm that. She seemed a bit confused why I wouldn't want a credit of £17. She said her system wouldn't allow her to give me an £18 credit!On the basis that she confirmed that as a regular viewer I was eligible for a credit I went ahead and activated TNT Sports.I received an email this morning confirming my new service and the additional charge of £18 per month was being applied as well as a portion for this month.I called again this morning and spoke to someone on customer retention (I wasn't looking to cancel but was the only option on that painful phone system) to seek confirmation that the credit would be getting applied. He went off to check... He came back and said he had no information on the Europort/TNT credit on his system but said that credits can take up to 14 days to be applied. He then urged me to use the Live Chat as I could send screen grabs of the email. I tried that to no avail and was eventually pushed to WhatsApp. Conversation was engaged (at the time of typing) 40 mins ago with no response yet.It has all the hallmarks of a scam but for the fact that the lady I originally spoke to did say that as a regular viewer of Eurosport I was eligible for a credit. A real standout is that neither of the customer service people I spoke to were aware of the email or anything showing on their systems, which is concerning.Will be keen to hear about any solutions or responses that come up.

Are you sure there's no link in the email to reply to because these offers are usually targeted so the option to upgrade for free or at a discounted price wouldn't appear on your box. If phoning virgin hasn't helped, usually because they won't know about these offers, in the past if you selected the "leaving option" you used to get a UK based person who might know or could find out but these calls now seem to also go offshore.You will probably have to wait for one of the forum team to respond which might be 2 to 3 days, you will then need to send them a screenshot of the email.Were you offered TNT Sports for £18 a month which is or was the add on cost.

The forum team should be able to help, you just need to wait for them to get round to your post. 👍🤞

I’m having exactly the same issue as you , I’m fuming quite frankly as I’ve found in the past that dealing with customer services is like banging you’re head against a brick wall.

I have received the same email and added the TNT upgrade via the app on the basis the £18 would be offset for the duration of my contract, as per the email. My new contract updated this morning with no offset. Have we been scammed? Strange scam, if so.

Free TNT sports con | Virgin Media Community

51 Replies

Perry26
Joining in
4 months ago
Does anyone have the steps needed to claim this offer? My mum received the email and can't figure out how to claim it. She has a Tivo box.
scauk69
Just joined
4 months ago
I also had this problem. I first got put through so a team based outside of the UK who didn't know what email/offer I referred to. I was then put through to a team in the UK, who apparently didn't know what I was talking about but offered me a £17 discount so I would only pay £1 extra per month, which I refused. Then I was asked to forward the email to one of the supervisors, who then insisted I upgrade throough the box, but the box was telling me to call to upgrade, but the phone-based team were telling me to do it on the box, but the box was telling me to call, etc.. 37 minutes on the phone and no progress so I gave up, and I'm still not able to upgrade through the box a few days later. Hoping someone from the Forum Team can help!
3Spaniels
Tuning in
4 months ago
Just to say, I’m having terrible problems with communicating with Gareth L on private messaging. I hope he will see this.
the upshot of it all is that I have managed to contact Retentions and all is sorted out. I have confirmation through about my next bills and all is in order. I have the promised offer.

what an unnecessary palaver all this is !
JennyB821
Joining in
4 months ago
I've had the same issue as everyone else. Added this offer and the monthly fee has been added to my bill. I just rang the Virgin customer services number and feel like I'm going through a maze trying to work out which option will take me to someone to speak to to rectify this. Tried a couple of times but no joy. Can anyone advise?
- 3Spaniels
  Tuning in
  4 months ago
  It seems this is all hit and miss.. Lickily I got through to an agent who knew what I was talking about once she looked into it and has rectified the charge levied.
  i chose the change your package option and it worked. Seems to depend on who you get to speak to.
  Hard work, and shouldn’t be necessary
  - JennyB821
    Joining in
    4 months ago
    Thank you, I'll persevere! What a waste of everyone's time!
Fazzbhoy
Tuning in
3 months ago
So, despite thinking this had been resolved to my satisfaction, I have now received my first bill since the ‘fix’. You guessed it, I am being CHARGED for TNT sports. Worse still it also looks like an adjustment charge has also been added. This is unacceptable and needs fixed quickly please.

Forum Discussion

Free TNT sports con

51 Replies

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