Hello, I have recently renewed my package with you and as part of the deal was told I would recieve 18 months free disney+ by your outbound sales team but have not recieved any info on this and can't find anywhere to activate it can you help with this.
While you wait for a VM forum team response stick in a request for the call recording https://www.virginmedia.com/help/dsar-faq
Thank you very helpful
Forum TeamHi Scott2940 thanks for posting and welcome back to our community.
Sorry to hear that you've not had a promised part of your deal, honoured. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
8 days on and still on actual reply this is getting silly now.
