Forum Discussion

Rnez's avatar
Rnez
Joining in
2 years ago

Forgotten email address for My VM account

I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.

Thanks

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Rnez thanks for posting and welcome to our community

    Sorry to hear that you're having issues with accessing you online account.  I would love to help you resolve this.  I am going to send you a private message.  Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R