Forum Discussion

chrisyyw's avatar
chrisyyw
Tuning in
10 months ago

First bill missing compensation

I have recently been sent my first Virgin Media bill after joining as a new customer in June.

My installation was delayed by 6 full days due to a local cabinet issue, which according to Ofcom means £5.25 compensation. My service was then installed on Friday 14th June.

There is no sign of that at all on the bill, how do I go about getting it added?

4 Replies

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  • goslow's avatar
    goslow
    Alessandro Volta
    10 months ago

    VM has 30 days to credit your account from the date your service was activated under the auto comp rules.

    There is a high probability you will have to chase it once the time limit has expired.

  • Megan_L's avatar
    Megan_L
    Forum Team (Retired)
    10 months ago

    Hi Chrisyyw,

    Thanks for posting on our Community Forums, sorry to hear about your delayed installation! 

    goslow's advice is correct 🤗 If the 30 days go by and you still do not have the compensation credit then feel free to come back here and we will chase it up for you. 

    Thanks,

    Meg

     

    • chrisyyw's avatar
      chrisyyw
      Tuning in
      10 months ago

      31 days since I went live, still no compensation unfortunately.

      Can somebody help please?

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        10 months ago

        Hi chrisyyw 

        Thanks for coming back to the thread.

        I'll send you a PM now to investigate further.