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jamesaspinall's avatar
jamesaspinall
Joining in
14 days ago

First Bill error

I have been a Virgin media user for over 5 years and my current contract is expiring on 28th August. I have agreed a new package for £88.12 per month to start when my old contract ends.  I have been told that my first bill will be for £334.57 and the second bill will be a £10.33 credit, leaving a total cost of 324.24 for two month. This is an overcharge of £148. I cannot get anyone to explain to me how the proposed bill has been calculated. Can someone from Virgin please contact me. 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    14 days ago

    Hi jamesaspinall 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your billing. 

    We can see on the systems on our side that you have spoken to the team since posting, who look to have explained this to you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.