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Tourmalet's avatar
Tourmalet
Tuning in
3 months ago
Solved

Fewer Services Cost More

I've had a broadband+phone+TV package for a number of years as a legacy of a deal with BT sport but the TV box is in the loft as I don't use it. I'm now out of contract and no longer want the TV. The quote for broadband + phone is £18/month more than the broadband+phone+TV package, which in turn is £12/month for broadband+phone with another provider, and £12-£14 more than for new VM customers. I've been with NTL then Virgin for more than 20 years. Very disappointed I can't get the services I want and will be switching.  

  • Sabrina_B's avatar
    Sabrina_B
    3 months ago

    Hi Tourmalet 👋.

    Thanks for reaching out to us, sorry to hear you are not happy with being unable to get the services that you are looking for. We try to cater for our customers and the packages that they wish to have, in some cases at the time of calling package prices and discounts that are what is available at the time, these prices can change. So that we can take a look into this with you we would need to discuss further in a private message. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina
     

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Tourmalet 👋.

    Thanks for reaching out to us, sorry to hear you are not happy with being unable to get the services that you are looking for. We try to cater for our customers and the packages that they wish to have, in some cases at the time of calling package prices and discounts that are what is available at the time, these prices can change. So that we can take a look into this with you we would need to discuss further in a private message. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina