Forum Discussion

Hayleyal's avatar
Hayleyal
Tuning in
2 months ago

Fee for change of ownership after bereavement.

I'm hoping someone will be able to help me. I've recently taken over my mothers account after she passed away. I filled out a bereavement form online and all seemed quite straight forward to change ownership. 

Fast forward to today and I've received a bill for £219 which is shocking in itself but included in this is a £50 change of ownership fee!! I'm sorry but I think this is awful. Bear in mind its a simple change of name and bank details. No change to the package at this stage

Any help would be appreciated.

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 months ago

    You should check that they haven't also started you off with a new fixed term contract. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Hayleyal,

    Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of this happening to you, as no fee should be applied to this type of account transfer.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L