False contract?
Hello,
I signed a contract below
can someone tell me why now i have to pay 112£/month for this contract? Are the contracts only to attract you, and after telling you that is not possible to have this service at this cost? and giving you a contract (that you didn t sign) for the same services at 112£/month instead of 34.99£??
can someone help me and make that the contract is effective?
Virgin Media Contract Summary Sheet
This contract summary provides the main elements of this service offer as required by Ofcom. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.
Your total order summary
Main account holder’s name: Service address:
|
Contract summary sheet created: Contract summary sheet number: Minimum contract length: Services included in this order: 16th April 2025 100319928949 18 months |
Initial monthly cost:
£34.99
One off charges: £0.00 Price increases to £38.49 from your April 2026 bill Price increases to £115.50 from your October 2026 bill
Upfront payment: £0.00 Price thereafter will increase annually from your April bill by £3.50 a month.
Your individual service summary
The detail in the below section is only in relation to the Broadband service you have selected.
Broadband services (Hybrid fibre connection) · Virgin Media WiFi Hub · ~~M350~~ M500 Volt speed boost
If in addition to your main service you have chosen to also take an add-on, that add-on is also shown above and can be cancelled without ending your agreement for your main services at any time on 30 days' notice.
Other relevant information (including contract renewal and termination) Key Terms & Conditions
The full Virgin Media Terms and Conditions and the relevant Legal Stuff form part of your contract and can be found here virginmedia.com/legalstuff. Please read them carefully, together with the additional terms set out in this document.
Your right to cancel
If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the
equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.
Early Disconnection Fee
When you agree to take services with us you are agreeing to a minimum period, and agree to take those services at your home address. Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of your service(s) and you can find details of your minimum period at the beginning of this document. It will also be confirmed in your Residential Services Contract that we will send you when we accept your completed order.
If you cancel after the cooling off period but before your minimum period has finished, you may be charged an Early Disconnection Fee. How much you’ll be charged can be found virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-disconnection-fees
Contract renewals
When you enter into a contract with Virgin Media you agree to a minimum term. When your minimum term ends you move on to a rolling 30-day notice period. Your Virgin Media contract will not auto renew. If you have chosen to take one of our 30-day products or services, you can end your contract at any time by providing us with 30 days’ notice.
Accessibility
If you require additional support when using our products or when getting in contact with us, visit
virginmedia.com/help/accessibility
Virgin Media Contract Summary Sheet
This contract summary provides the main elements of this service offer as required by Ofcom. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.
Your total order summary
Main account holder’s name: Service address:
|
Contract summary sheet created: Contract summary sheet number: Minimum contract length: Services included in this order: 16th April 2025 100319928949 18 months |
Initial monthly cost:
£34.99
One off charges: £0.00 Price increases to £38.49 from your April 2026 bill Price increases to £115.50 from your October 2026 bill
Upfront payment: £0.00 Price thereafter will increase annually from your April bill by £3.50 a month.
Your individual service summary
The detail in the below section is only in relation to the TV service you have selected.
TV services
· Mega TV · Stream box
If in addition to your main service you have chosen to also take an add-on, that add-on is also shown above and can be cancelled without ending your agreement for your main services at any time on 30 days' notice.
Other relevant information (including contract renewal and termination) Key Terms & Conditions
The full Virgin Media Terms and Conditions and the relevant Legal Stuff form part of your contract and can be found here virginmedia.com/legalstuff. Please read them carefully, together with the additional terms set out in this document.
Your right to cancel
If you wish to cancel your Virgin Media services you have FOURTEEN days from the later of: (i) the day after the delivery of the
equipment; (ii) the service start date; or (iii) the day you receive your contract. By approving your order, you are also agreeing to your services starting as soon as possible. If you cancel during your 14 day cooling off period you acknowledge that you will have to pay for the supply of services that you receive. Outside of your cooling off period, if you want us to stop providing the services you will need to give us at least 30 days’ notice as set out in Section N (or Section O if you are an Oomph customer) of the terms and conditions.
Early Disconnection Fee
When you agree to take services with us you are agreeing to a minimum period, and agree to take those services at your home address. Typically, the minimum period will be 6, 9, 12, 18 or 24 months, but we will have agreed with you your minimum period before the start of your service(s) and you can find details of your minimum period at the beginning of this document. It will also be confirmed in your Residential Services Contract that we will send you when we accept your completed order.
If you cancel after the cooling off period but before your minimum period has finished, you may be charged an Early Disconnection Fee. How much you’ll be charged can be found virginmedia.com/shop/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/early-disconnection-fees
Contract renewals
When you enter into a contract with Virgin Media you agree to a minimum term. When your minimum term ends you move on to a rolling 30-day notice period. Your Virgin Media contract will not auto renew. If you have chosen to take one of our 30-day products or services, you can end your contract at any time by providing us with 30 days’ notice.
Accessibility
If you require additional support when using our products or when getting in contact with us, visit
virginmedia.com/help/accessibility
