Forum Discussion

Robert1885's avatar
Robert1885
Joining in
7 hours ago

Extension of the subscription contract problems

Hello
As I wrote, I got two offers to choose from on my VM account. I could choose to reduce the subscription fee and Hub 5 at no extra cost or reduce the subscription fee and increase the Internet speed to 1 GB.

I chose the first option. The monthly amount was reduced, but the old HUB 3 router remained.

I know that these two options were a bit strange, because they offered HUB 5 without 1 GB of Internet or faster Internet without a new router. I guess it was to encourage me to sign a new contract.

I know that I can cancel the new contract within 14 days, I am waiting for an explanation of the situation. I have been with you for 15 years, I pay the subscription on time, and someone is trying to make me a liar, although they know well what offers they send to customers..... There is a complete lack of professionalism and honesty here.

Additionally, I noticed an attempt to add the Disney option to my bill without my consent. I hope that this will not be added to my bill, I do not agree to additional options.

Please understand and help me in this situation.

  • Kath_P's avatar
    Kath_P
    Forum Team
    4 hours ago

    Hi Robert1885,

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I've just replied to your thread here: Contract Renewal Problem.

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,