Forum Discussion

kringlegummy's avatar
kringlegummy
Just joined
2 months ago

Extending Cancellation Date

Hi

Can someone DM me to help extend my disconnection date from the 29th June to the 11th July? Live agent can't seem to help with this despite saying it would be fine last week.

 

Thanks

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi kringlegummy, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with extending your disconnection date. This is something we can certainly check for you but you should be aware that if you're switching via One Touch Switch, or a new account has already been set up for a new customer at the address, we won't be able to make any amendments. 

    So we can look into things for you, I'll need to confirm some information with you to pass security. I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,