Forum Discussion

robertwh's avatar
robertwh
Joining in
3 months ago

Existing customer deal - Disney plus hidden in the small print

Have been offered 1gig broadband for £3 extra a month on my current package via an email offer.  When I click through to sign-up and review the contract summary, Disney has been miraculously added, but is not mentioned anywhere else.  I don’t even know what it costs.  How do I accept this deal without the ‘secret’ add on? Apologies for posting here but that was the recommendation of Virgin’s customer service department who clearly weren’t willing to help.  

  • Hey robertwh Thank for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the confusion you've seen online.
    I'll send a private message so we can see what's going on.

    Kind regards,
    Ilyas.