Eurosport being removed

I received an email from Virgin advising that Eurosport was being removed from my package but, as a viewer, Virgin would add TNT sports to my package and cover the cost until the end of my contract . Attempted to take Virgin up on their offer but Retentions failed to honour it.
I then asked that if they were unwilling to honour the offer they might reduce my current cost to reflect the reduced amount of channels I will be receiving, but they refused that too.

Anyone else receiving mixed messages from Virgin regarding this?
Seems like a bit of a mess.