Forum Discussion

LCK's avatar
LCK
Tuning in
5 months ago

Essential Broadband Plus - Price Increase

I'm on essential broadband plus, I pay £20 per month, £28 minus £8 credit for UC.

I've just received my latest bill and the credit has been reduced to £3.20 making the bill £24.80 and not £20.

I was told there would be no price increases to essential broadband as it is the social tariff for low income families.

What has happened?

2 Replies

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  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person
    5 months ago

    I’m not sure of the processes but I believe that you have to re-validate annually that you are still validly claiming the required benefits.

    Perhaps this is why your discount has reduced this month. Is it a year since you changed to the social tariff?

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    5 months ago

    Hi LCK, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear there has been some confusion with your billing. We're not able to help with Essential Broadband plans from here but you can reach out to the team who handles these accounts via live chat here. 

    Keep the thread updated on how you get on and if you need anything else, you know where we are. 

    Thanks,