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Lokíí's avatar
Lokíí
Tuning in
11 months ago

Equipment request for contract cancel.

Hi. So i have cancelled my contract a few weeks ago and today got an email for equipment to return. Which is fine, however it is asking for equipment that i no longer have due to upgrade in package quite some time ago, i want to guess over 4-5 years ago. Specifically 2 items i got when i started my contract nearly 11 years ago ~

I've gone through the chat system, person speaking to me really didn't understand and i got the generic copy and paste answer for the wrong question 😶.
After some time I got him to understand my issue and he said there's no way around it and I would need to pay £85 fee for equipment i don't send back.

This is an issue out of my hands for me as the Engineers who installed my new line/upgraded line a while back took the equipment i didn't need to recycle i presume. So am I'm stuck footing the bill?

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    11 months ago

    Hello Lokíí.

    Thanks for your post. 
    Sorry to hear about the request to return equipment that you no longer have.
    I can look into this for you and make sure this is sorted as we have a great relationship with our collections team on here.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the Logo top right of your screen that would be great. 
    Regards     
    Gareth_L