Equipment has not arrived and need to change email address

Question

I signed up for broadband last week and was expecting a delivery of a broadband router on Monday but it has not yet arrived. My old service is going to be cancelled on 22nd October so need the new one before then. This is probably connected with me mistyping my email address, which is proving impossible to change because I don't yet have an account number. Unless this is sorted out today I will cancel my request and go with another provider so can somebody from Virgin please contact me as a matter of urgency.

Ann

Carley_S · Answer

Hi Ann83&nbsp;
Welcome back to the community forums
We can see that you're already in an open private message regarding this and have been advised and supported as much as we're able to.&nbsp;
If you need to speak urgently regarding any pre-installation queries or concerns, you can reach the pre-installation team on 0800 052 1734 should you need.&nbsp;

Ann83 · Answer

That is not at all helpful but it is what I've come to expect from your customer service department.

Ilyas_Y · Answer

Hi there Ann83 Thanks for the reply. 👋🏼
 You were in a private chat with our team which is why we leave it to our colleagues to attend and assist with all queries.
 However, for us to proceed with anything, we do need to clear security.
 Have you requested a memorable word reminder letter so security can be passed?
 Let us know.
 Kind regards,
 Ilyas.

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Equipment has not arrived and need to change email address

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