Forum Discussion

wishiegg's avatar
wishiegg
Just joined
5 months ago

Engineer booked but not showing on my account

Hi, I have exactly the same problem, no confirmation has been sent via text and it doesn't show up under orders and appointments on my app.

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    5 months ago

    Hi wishiegg 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are having with checking an appointment. If the appointment is a fault based appointment it will show on your account, but if it is a specialist appointment such as a repull or external works or a relocation, it will not show on your online account.

    Can you please confirm the type of engineer that has been booked.

    • wishiegg's avatar
      wishiegg
      Just joined
      5 months ago

      Hi Sabrina,

      It's an appointment to fix a severed external cable. It seems odd that no confirmation is sent? It doesn't give confidence from the customer's point of view.

      Thanks,

       

      Graeme 

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team (Retired)
        5 months ago

        Ah ok, so those appointments are specialist and will not be found on your general appointment location within your online account, the date and the time should of been advised to you how it was booked in the first instance, ie phone, web etc. 

        If you wish to find out further information on that appointment we can do so via private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina