Forum Discussion

Rillington's avatar
Rillington
Up to speed
2 years ago
Solved

email from VMO2ADR @ libertyglobal.com

I received an email from

VMO2ADR@libertyglobal.com

The subject title was a series of letters and numbers.

I was immediately suspicions and deleted it unopened as I am assuming it is not from Virgin Media.

Has anyone else received an email from this address and if so, is it a legitimate email address from Virgin Media?

email
fraud
  • Steven_L's avatar
    Steven_L
    2 years ago

    Hey Rillington,

    Welcome back to the community and thanks for taking the time to post.

    I can confirm that the email address is a legitimate email address that would be used by our disputes team to get in touch and the subject field would usually contain your reference number. 

    Kind Regards,

    Steven_L

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    It may well be. ADR can stand for alternative dispute resolution. Have you got an Ombudsman Services case open? 

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey Rillington,

    Welcome back to the community and thanks for taking the time to post.

    I can confirm that the email address is a legitimate email address that would be used by our disputes team to get in touch and the subject field would usually contain your reference number. 

    Kind Regards,

    Steven_L

    • Kiran_Bains's avatar
      Kiran_Bains
      Joining in
      12 months ago

      Hello I am also trying to make a complaint regarding Liberty Global.  I have had a response from this email address however when I responded back, nobody is bothering to rely to me, it has been over three weeks now. I'm trying to contact the Ombudsman regarding this as originally I had made a complaint  through them, they will be disconnecting my services (due to complaints I made), someone called Saira from that Liberty Global team emailed me but now she's not responding. I still need to talk about my services before she disconnects it.

    • Steven_L's avatar
      Steven_L
      Forum Team
      2 years ago

      You're very welcome Rillington 👍

      Kind Regards,

      Steven_L