Forum Discussion

em-heaton's avatar
em-heaton
Joining in
3 years ago

Email address to send proof of house move to

I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.

  • Hayley_S's avatar
    Hayley_S
    Forum Team (Retired)

    Hello em-heaton,

    Welcome, thanks for posting.

    I am sorry for the issue with your home move.

    I will send you a private message now, so I can help you further.

    Please look out for a purple envelope, at the top right screen.

    Many thanks,

    • Anonymous's avatar
      Anonymous

      Could I also get the email to send details to?

    • numberonesonson's avatar
      numberonesonson
      Just joined

      I also need this email address. I accidentally deleted the SMS from Virgin concerning my move.

      • newapollo's avatar
        newapollo
        Very Insightful Person

        Hi numberonesonson 

        If you scroll up the page you will see the email address is shown in message 11 of this thread.

    • Amy24's avatar
      Amy24
      Joining in

      Good Morning,

      I was told to send my proof of address over for a new build property but no one has given me the email to send this to. 

      Could you send me the email address please so I can complete this? 

      Many Thanks and Kimd Regards,

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Amy24 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        In order to get clarification on this, we'd suggest contacting our dedicated movers team on 0345 454 1111 (Option one, then four, then three), or 150 from a Virgin Media landline.

        Regards,
        Daniel

  • Hello! I also need the email address, I called twice and they give the email wrong.

    Can someone help me?

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Hi lucyabril86 

      Unless VM have changed the address it's the same one as shown in post 11 of this thread

      You can either email HomeMovers@virginmedia.co.uk

      or  send paper copies to Virgin Media, Sunderland SR43 4AA

      The accepted documents showing your new address are :-

      bank statement, driving licence, insurance policy, mortgage information, rental agreement or utility bill