Received modem yesterday and plugged everything in, apparently excellent signal but no connection. Tried to log in to the connect app and it says my account has been closed so I can't sign into any of my virgin accounts new or old.
Did you phone to activate the Hub?
Ah didn't know I had to do that. Thank you!
Forum TeamPlease let us know if you have been able to get that sorted
^Martin
Forum TeamHi lenaB,
Thank you for your post. We're very sorry to hear about the issue with your hub.
Has there been any change with the hub since your post?
Has the hub been activated?
^Martin
Hi Martin, the hub is still flashing a red light. And no Internet connection
Hi lenaB,
I'll send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can.
