Forum Discussion

Kimbo123456's avatar
Kimbo123456
Joining in
3 days ago

Email address not valid

Been trying to log into ntlworld email also vm account for 3days now and just keeps saying the same thing, email address not recognised,tried phoning but left hanging for ages, 

3 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Kimbo123456,

    Welcome to our forums, and thank you for your first post. Sorry to hear you are having issues when trying to log into your VM account. We can understand the inconvenience caused, and we want to do our best to help from here. To best look into this, can you let us know if you are trying to log in as seen here? Also, do you get the same issue when using a third-party website such as Outlook/ email web client?

    Thanks,

    • Kimbo123456's avatar
      Kimbo123456
      Joining in
      2 days ago

      Yes have tried all coming back with virgin email not valid

      • Vikki_M's avatar
        Vikki_M
        Icon for Forum Team rankForum Team
        2 days ago

        Okay thank you. Please use the "Forgotten your password?" or similar option on the login page to re set the password. 

        Please also clear browser cache and cookies: This can help resolve temporary issues. 

        Try a different browser or device: If one browser is having issues, try another. 

        Please pop back to us when you can.