Email / SMS saying I'm being disconnected but I haven't requested this

Hoping someone can help, ideally someone from Virgin Media.

Last week I got a call from Virgin Media saying someone was trying to move services to my property & which property would I like to move my services to.

I am due to move but at the time did not know the date, so the agent from the 'Moving team' said she would reject the request from the other party and I should get in touch once I know the move date. Today I had a missed call from Virgin Media and 10mins after a SMS & email to the effect "sorry you're leaving us on 30th June"

I want to ensure this is not going to happen. In the coming days I will likely submit a home move request myself, as I will know a move date, but it will be July. Also, coincidentally, my Virgin Media TV box has a 'no hard drive detected' issue, every channel says 'no info available,' I cannot pause TV and all recordings are gone, so the box will likely need replacing in addition to the home move. Would be great if one of the team could message to help.

As they say, several buses come at once and that's what I'm now facing! :D