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foggyc_uk's avatar
foggyc_uk
Joining in
6 months ago

Early contract renewal still not active

I’ve been receiving emails for a couple of months to renew early. I renewed online on Wednesday adding extra channels to my package but it still isn’t active. I’ve received an order number and have also received two contracts via email, one with the new channels and one without

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    6 months ago

    Hey foggyc_uk, thank you for reaching out and a warm welcome to the community I am sorry to hear your new package hasn't started yet.

    If you have done this online, it can take around 10 - 14 working days to become activated, if you have got this confirmation that means it has gone through.  

    • foggyc_uk's avatar
      foggyc_uk
      Joining in
      6 months ago

      New channels still aren’t active, I’ve received an email today from Netflix to say I’ve been downgraded to standard with ads. I didn’t agree to that, my Netflix should will be the same 

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team
        6 months ago

        I'm going to pop you a PM 📩 now to assist further.

        Speak soon!