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boych1974's avatar
boych1974
Joining in
3 months ago

E-mail in use - Unable to create a new Virgin Media account

Hi

I recently obtained broadband and created a Virgin media account

 but my address was one digit out.

I advised Virgin they changed the address and now I've been given a new account number but my email address is associated with my old account number and incorrect address and I'm unable to sign in with my new account number under the Virgin media app, would anyone know how to rectify this?

Thanks in advance 

Craig 

1 Reply

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Craig,

     

    Thanks for raising the online account and registration issues with us via the forums, we're happy to help with this. Welcome to the community.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.