Forum Discussion

Showboat's avatar
Showboat
Joining in
9 days ago

E-mail / login tied to old account, can it be updated?

Just recently signed up again and when i login to the virgin app or site it doesnt see my contract details.

Looking at my account number it's off by one.

Can someone look at this for me? (I have the old acc and new acc numbers)

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    9 days ago

    Hi Showboat 👋.

    Thank you for posting and welcoming you onto our community forum 🤗

    Sorry to see you're having issues with your email and login 😞

    We'll have a closer look and investigate into this by private messaging (PM) you.