Forum Discussion

paul1965's avatar
paul1965
On our wavelength
5 days ago

Downgrading package

Hello,  is there someone I can talk to regarding downgrading my current package… basically the amount of time I actually watch the television doesn’t really justify the cost, wondering what savings I can get removing that portion 

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    5 days ago

    VM do the best price by bundles.  If you remove something, the price generally goes up.  You will, most likely, also end up with a new 24 month contract.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    5 days ago

    If you're close to the end of your contract call VM (choosing "thinking of leaving us") to discuss your options. If you can't justify Pay TV then get only broadband (not necessarily from VM) with TV from Freeview or Freesat.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    4 days ago

    Hi Paul1965 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear you are thinking of downgrading your services. Sadly we don't generally offer support with package changes via this platform (as they are best done in real time), so if you can please get back in touch with us via any of our direct contact methods to discuss your package change options further. You can do this via;

    Social Media; (Facebook, Instagram & Twitter) 💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia
    📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone or 📲WhatsApp:  07803089684. 

    We hope the team are able to find a different deal that better suits your current interests. Thanks for your patience in the meantime! 🌞