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Thoroscar's avatar
Thoroscar
Tuning in
16 days ago

Downgraded package - billing query

Hi, my contract ends on 29 April and I cancelled tv and landline on 29 March. I will have broadband only from 30 April.

I have my new contract on email. It states my bill will be £193 on 30 April followed by credit of £137 on 30 May followed by normal bill of £29 from June onwards. Absolutely crazy billing system by the way but anyway.

On checking my bill on the virgin media app today, the 30 April bill, which was generated after my changes were agreed, shows £228 with full tv and landline package for 30 April to 29 May. Not the £193 I was informed it would be.

Can someone look into this discrepancy please and confirm my contract changes are still as agreed? Online chat is beyond useless, it constantly crashes and is like trying to communicate with a recorded script and I’d rather not spending 6 hours on the phone.

Thanks in advance.

 

[Mod - title edited for clarity]

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    16 days ago

    I would guess as your Contract "ended" on the 29th and you cancelled on the 29th, then you will be into a least a month at full price with no discounts.  VM Contracts don't end, they just change from (usually) 18 months with discount to a 30 day rolling at full price.  They also bill a month in advance, and only stop billing when the services are disconnected by VM.  They will then adjust the bill accordingly, but yes, this does leave a lot to go wrong.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      16 days ago

      Hi Thoroscar, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,
      Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    16 days ago

    Hi Thoroscar, thank you for your post.

    We're sorry to hear about the problems you've been having when trying to get clarity on the billing situation 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel