Hi nq2
Thanks for posting and welcome to the community. Sorry to hear of any personal situation.
Please call the sales team with the new account holder there, on 0800 183 1234.
Please ask them to do a Goneaway form if there is still an active account and advise that you'd like to take out services in a new name.
If there's no active account, then they'll just help set up a brand new account :).
Best wishes.
Thanks for getting in touch John.
Unfortunately I had to cancel virgin entirely due to the response from the department at 0345 454 1111. They're only resolution was to ask the abuser's permission to close the account... as well as to charge the victim a £470 cancellation fee! Not a single resemblance of crisis management or special circumstances for vulnerable persons.
I managed to transferred to the right person after 2 hours of conversation with the department making no progress on a very urgent situation, only for them to have received completely incorrect information on the reason for my call. Very concerned for other customers in similarly vulnerable situations.
I will never be dealing with Virgin again and I strongly advise anyone reading this to tread carefully if they are in a similar position. Trying to get in touch with an abuser and charge the victim £470 for a contract that is not even in their name is completely unacceptable.
