Disney plus "for free" and yet billed despite promises
I have now been trying for three months to get my account and billing set up correctly as an existing customer upgrading to 1Meg broadband.
- Was offered £52 per month offer with Disney plus included via chat after an initial "quote" of £80 without Disney. Confirmed multiple times that Disney would be included.
- Bill arrives asking for £66 with no Disney. Ask them to add for free, they agree.
- Complain and am told it has been added.
- It wasn't, more calls and several chats later Disney is added, and I would not be charged for it.
- Next month, I am billed for it again.
- Complain, am told after complaint a credit will be added to next bill.
- Next month, am billed for it again, moan and told charge has been credited again.
- It wasn't added, complain again, am told it will be next month.. And so on and on we go, I have to set aside an afternoon per month now just to deal with the incompetence.
Would be really grateful if anyone has any advice about how to finally get this sorted out, currently pulling my hair out!
