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Debilody's avatar
Debilody
Joining in
2 months ago

Disney+ free 3 mth offer & cancelling.

Hello,

I signed up with Virgin in early December and was offered the Disney+ 3 mth free. I read the T&C’s and it said Virgin would email me 30 days before the subscription ended to enable cancellation. Nice I thought. It never happened. I then tried getting through the AI phone system; which kept asking for password details. I finally got to speak to someone who said it actually was the memorable word!
I reset this and was told to wait 24hrs and they would call me back. 48 hrs later I try to get through on the phone. No go as 20 minute wait. Finally after trying for literally days, I spoke with someone who said they would cancel it for me and refund any charges from Disney. Great

Not great, March 2nd bill includes the Disney + monthly subscription. So I gather my email I got when it was cancelled, account and password details and try to get through to someone again. Nightmare and again when I eventually get past AI the lady says ‘You have to cancel with Disney+’ !!!

I can’t get back into the account as it’s cancelled I say. Oh yeah says she. Now being told tge fee will be removed, that she has let IT know the problem??? (Something in the background not working properly were their words). And I’m to wait for another call back. Not great service and can’t leave as the broadband is working! 

Deborah Lody 

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  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Debilody 

    Welcome to our forums and sorry to hear you have been having ongoing issues when trying to get Disney+ removed. We can understand the frustration caused and we want to do our best to help. To best look into what has happened on the account so far, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,