Forum Discussion

stu47's avatar
stu47
Joining in
4 months ago

Disgusting customer service

I've been with Virgin media since NTL world days, today I called to ask for a downgrade on my package as I had to take early retirement due to unforeseen circumstances and due to this, I'm having financial difficulties but got told I signed a contract till July next year and therefore they couldn't do anything.

Surely a company this size could show some compassion in these kinds of circumstances.

Once my contract runs out I'll be well out of it and won't look back.

Absolutely shocking customer service!!

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    4 months ago

    Hi there stu47 👋 Welcome to our forum and thanks for your post 😊

    I'm sorry to see that you've not had the level of service we'd expect. While we're unable to process package changes on here usually, I'm happy to discuss your issues with the team. So this can be done I'll pop you a PM to confirm your details.

    Regards

    Nathan